Privacy & Cookies

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Privacy & Cookies Policy

Last updated: January 2026

At Sundridge Studio, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Who We Are

Sundridge Studio is a UK-based online retail business.

Contact details:

Our Website: www.sundridgestudio.co.uk

Our Email: info@sundridgestudio.co.uk

We are the data controller responsible for your personal information.

2. What Personal Data We Collect

We may collect and process the following information:

Name
Billing and delivery address
Email address
Phone number
Payment details (processed securely by third-party providers; we do not store card details)
Order history
IP address and device information
Website usage data via cookies

We only collect data that is necessary to provide our services.

3. How We Use Your Data

Your personal data is used to:

Process and fulfil orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Comply with legal and accounting obligations
Send marketing communications only where you have opted in

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

Contractual necessity – to fulfil your order
Legal obligation – for accounting and tax records
Legitimate interests – improving our services and website
Consent – for marketing communications and non-essential cookies

5. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

Payment processors
Delivery and courier services
Website hosting and IT providers
Analytics and marketing platforms (where consent has been given)

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Order and transaction data: up to 6 years (legal requirement)
Marketing data: until you withdraw consent
Website analytics data: in accordance with cookie settings

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at [your email address].

8. Cookies

What Are Cookies?

Cookies are small text files stored on your device to help websites function properly and improve your browsing experience.

How We Use Cookies

We use cookies to:

Enable essential website functions (such as checkout and security)
Understand how visitors use our website
Improve performance and user experience
Support marketing activities (only where consent is given)

Types of Cookies We Use

Essential cookies – required for the website to function
Analytical cookies – help us understand website usage
Marketing cookies – used only with your consent

You can manage or withdraw your cookie consent at any time via your browser settings or our cookie banner.

9. Managing Cookies

Most browsers allow you to:

See which cookies are stored
Delete cookies
Block cookies entirely

Please note that disabling essential cookies may affect website functionality.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in law or how we operate. The latest version will always be available on our website.

Need help?

If you have any questions about Privacy & Cookies Policy, please contact us:

Email: info@sundridgestudio.co.uk