Delivery

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Delivery Information

Last updated: January 2026

At Sundridge Studio, we take great care in preparing and dispatching every order. This page explains our delivery options, timescales, and what to expect once your order has been placed.

 

1. Order Processing

  • Orders are processed Monday to Friday, excluding UK public holidays

  • Orders are typically dispatched within 1–3 working days

  • During busy periods or product launches, dispatch times may be slightly longer

You will receive an order confirmation email once your purchase is complete and a dispatch notification when your order has been sent.

 

2. UK Delivery

We currently deliver throughout the United Kingdom.

Delivery times are estimates and begin from the date of dispatch.

  • Standard Delivery: 2–4 working days

  • Express Delivery: where available, details will be shown at checkout

Delivery charges are calculated at checkout based on order size and destination.

 

3. International Delivery

Where international delivery is offered, this will be clearly shown at checkout.

Please note:

  • International delivery times vary by destination

  • Customers are responsible for any customs duties, taxes, or import charges

  • These charges are set by the destination country and are outside our control

 

4. Tracking & Couriers

Orders are sent using reputable courier services.

Where tracking is available:

  • Tracking details will be provided in your dispatch email

  • Delivery updates are handled directly by the courier

Once an order has been dispatched, delivery responsibility transfers to the courier.

 

5. Delays

While we aim to deliver all orders within the stated timescales, delays can occasionally occur due to factors beyond our control, including weather, courier disruptions, or peak delivery periods.

If your order is significantly delayed, please contact us and we will assist where possible.

 

6. Incorrect or Incomplete Addresses

Please ensure your delivery address is accurate at checkout.

We cannot be held responsible for:

  • Delays or non-delivery due to incorrect or incomplete address details

  • Orders returned to us due to failed delivery attempts

If an order is returned due to address issues, additional delivery charges may apply.

 

7. Damaged Deliveries

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Include photographs of the packaging and item(s) where possible

We will assess the issue and arrange a replacement or refund where appropriate.

 

8. Lost Parcels

If your parcel appears to be lost:

  • Please contact us so we can investigate with the courier

  • Claims will be handled in line with courier policies

We will keep you informed throughout the process.

 

9. Delivery & Safety

Some of our products (candles, incense, and charcoal) are burning items.
Please ensure deliveries are stored safely and kept away from children, pets, and heat sources until use.

Need help?

If you have any questions about delivery, please contact us:

Email: info@sundridgestudio.co.uk